Ataturk Airport Passenger Entry Road International Terminal
Reviews and Ratings
Reviews from guests about their experience.
76%
loved their spa retreat and can’t wait to return.
7.6/10
Very good
Rooms
5.2
Location
7.6
Service
6.2
Dining
5.0
Guest reviews
7.6/10
based on 5 reviews
6.0
6.0/10 based on 198 reviews
Nicholas
United Kingdom,
March
2025
6.8/10
My stay at Comfort Downtown Istanbul had its highlights, especially the kind staff who tried their best to accommodate me. The cleanliness of the hotel was commendable, which I appreciated. However, I found the breakfast options lacking and the overall dining experience didn't meet my expectations. The location was a plus for sightseeing, but the noise from surrounding factories made it less enjoyable.
Rooms
5.0
The room was clean, but quite small. I had issues with the air conditioning, and the fridge didn’t function properly.
Service
5.0
The staff was attentive and always smiling, which made my experience better despite some issues.
Location
5.0
The hotel is in a great location for accessing public transport, but the surrounding area had factories, which detracted from the ambiance.
Dining
5.0
The breakfast was disappointing, mainly consisting of just bread and jam, with no substantial options like fresh juices or baked items.
Facilities
5.0
Facilities like daily housekeeping were good, but I expected more in terms of room amenities, especially considering the lack of a functional fridge.
Jade
United Kingdom,
February
2025
5.0/10
I had a mixed experience at Comfort Downtown Istanbul. While the location was excellent for sightseeing and the staff was kind and attentive, I faced some issues with the room's cleanliness and overall maintenance. The dining options were also disappointing, lacking variety.
Rooms
5.0
The room I received initially had maintenance issues, including a non-functional fridge and air conditioning problems, which forced us to open windows even at night. I eventually got a different room, but it was much smaller than what I paid for.
Service
7.0
The staff were very friendly and went out of their way to assist, although language barriers were a bit challenging since some didn’t speak English well.
Location
9.0
The hotel is in a fantastic location, making it easy for me to access the tram, metro, and major attractions like the Grand Bazaar. It's a central hub that added convenience to my stay.
Dining
5.0
The dining experience was lacking. There were few edible options for breakfast, mainly just bread and jam, which didn't meet my expectations for a hotel of this supposed standard.
Facilities
5.0
While the hotel offered some facilities like housekeeping and a shuttle service, the overall maintenance felt inadequate during my stay.
Jane
United Kingdom,
February
2025
5.4/10
I had a mixed experience at Comfort Downtown Istanbul. The location was excellent, making it easy to access attractions, and I found the beds comfortable. However, the cleanliness left much to be desired, with some issues in the facilities and aspects of service that could have been improved.
Rooms
5.0
The beds were comfortable, but my room had maintenance issues, including a broken fridge and poor air conditioning. The room size was also smaller than expected.
Service
5.0
While the staff tried to be nice and attentive, the language barrier made communication difficult.
Location
10.0
The hotel is in an excellent location, close to transportation options like tram and metro, making sightseeing very convenient.
Dining
5.0
Breakfast was quite basic and could certainly be improved, especially with the addition of fresh fruit juice options.
Facilities
5.0
The hotel offered various facilities, but my experience was affected by the outdated and poorly maintained amenities.
Dominic
United Kingdom,
December
2024
5.4/10
My stay at Comfort Downtown Istanbul had its ups and downs. The hotel's cleanliness was commendable, and the comfortable beds made it easier to rest after a day of exploring. However, the food could definitely use some improvement, and the location, while convenient, had its drawbacks with some surrounding factories.
Rooms
6.0
The rooms were clean, and the beds offered a good level of comfort for a restful night's sleep. However, I faced issues with the fridge in my room, which was not functioning properly.
Service
8.0
The staff were genuinely kind and helpful, making an effort to communicate in English and assist with my needs. Their attentiveness certainly enhanced my experience.
Location
7.0
The location was quite central, making it easy for me to access the tram and metro, and I could walk to sights like the Grand Bazaar. but there were some factories nearby that slightly affected the ambiance.
Dining
5.0
The breakfast buffet was a bit lacking. it mostly consisted of basic items like bread and jam, and I felt that the quality, especially the fresh fruit juice, could have been better.
Facilities
6.0
Standard facilities were available such as daily housekeeping, though I wished for more amenities, like a mini-bar, that some other hotels might offer.
Hannah
United Kingdom,
October
2024
6.6/10
I had a mixed experience at Comfort Downtown Istanbul. On the positive side, I really appreciated the clean rooms and comfortable beds, which made my stay more enjoyable. However, the breakfast options were lacking, with only basic items available, and some facilities, like the air conditioning, could definitely use improvement.
Rooms
5.0
The rooms were generally clean and had comfortable beds, which helped me rest well. However, I encountered issues with air conditioning and inadequate amenities.
Service
6.0
The staff was friendly and extremely kind, always willing to help with my inquiries. I felt welcomed during my stay.
Location
7.0
The hotel's location was quite central, making it easy to access various attractions, although some surrounding areas felt a bit industrial.
Dining
5.0
Breakfast was somewhat disappointing, as it offered only basic options like bread and jam. A bit more variety would have been appreciated, especially fresh juices or pastries.
Facilities
5.0
While basic services like daily cleaning were on point, some amenities seemed outdated, and I encountered issues like a non-functional fridge in my room.
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